FAQ

Account Creation for Resellers & General Questions

How does account creation work?

• After completing and submitting the contact form, the form will be reviewed and processed by our office staff.

• You will receive an e-mail for password assignment and can then easily place your orders online from now on.

Who do I contact for questions?

• If you have any questions, please do not hesitate to contact your responsible office staff or info@birkmann.de - Your request will be processed and answered as soon as possible.

Items

Should the silicone baking molds be greased before use?

• As a precaution, we recommend that you grease the silicone baking molds thinly before use.

Birkmann-care tip:

• To facilitate greasing before use and cleaning afterwards, we recommend our Back-Trennspray. It's great for applying a very thin layer to the mold.• After use, it is sufficient to rinse the molds thoroughly with cold water.

Should the non-stick baking molds be greased?

• To make it easier to remove the cake from the baking pan, we recommend that you apply a thin layer of grease despite the coating.

• Lubricating also has a positive effect on the longevity of the non-stick coating.

Birkmann-care tips:

• Before filling the dough, grease the dish thinly and put it in the fridge for 10 minutes, so that the dough does not mix with the fat so fast.

• Gentle cleaning by hand is recommended, as the salts in the dishwasher can attack the coating.

• Coated bakeware must not be used in the microwave!

• Alkalis and sourdoughs may only be baked in enameled baking molds, as otherwise the caustic or acid will attack the non-stick coating.

• The dough for baguettes should be placed in a suitable fermentation basket to allow it to be dropped, not even on the baguette plate, as otherwise it can penetrate the small holes and the finished baguettes can otherwise be loosened after baking.

Which metal should I choose with the cookie cutters?

Here we can not give you a general answer, as the choice of material depends on several factors:

• How often is the cookie cutter used?

• Do I wash the cookie cutter by hand or do I pack it in the dishwasher?

• Does the cookie cutter have a delicate interior embossing or is it easy to clean everywhere?

• The stainless steel cookie cutters can be easily cleaned in the dishwasher as they are rustproof.

• Tinplate cutters should be washed by hand and then thoroughly dried to prevent premature rusting. Even tinplate can be used for a long time with proper care.

Birkmann-care tips:

• After tin rinsing and drying, put tinplate cookie cutters in the still warm oven to allow moisture to dry.

• All tinplate or stainless steel cookie cutters are also suitable for the oven (up to 250 ° C).

What does the dimensions of the cookie cutters refer to?

The dimensions always refer to the longest side.

May I use the product images for my purposes?

• We are happy to provide you with our image data on request. Simply write an e-mail with the relevant article numbers and the intended use to your responsible office staff or to info@birkmann.de.

Do I have to stick to the specified packaging units?

• Yes, as this is the only way to order your order quickly and smoothly.

• Differing order quantities are automatically adjusted to the intended, next higher packaging unit.

Payment

Payment methods advance payment & invoice purchase

• When paying in advance, the money for the ordered goods must be transferred in advance. The order will be processed and sent as soon as possible after receipt of payment.

• When paying by invoice (invoice purchase) we ship the goods directly after the order confirmation. After receipt of the goods (including invoice) you have 30 days to transfer the invoice amount due to the specified account.

When can I buy on account?

• We deliver your first and second order against advance payment according to proforma invoice. Please transfer the amount within 10 days after we cancel your order.

• After you have made your payment two times in advance, you can decide as you like whether you want to pay for your order in advance or on invoice.

Do I have the opportunity to make a cash-deducted payment?

• Yes, we grant a discount on discounts. If you receive your payment within 8 days, we grant you a 3% discount.Otherwise you have the option of paying net within 30 days.

Delivery

How long does the delivery take?

• Please refer to the order confirmation for the exact delivery date, usually the delivery time within Germany is 2-3 business days.

• Out-of-stock items will be placed in the backlog and automatically sent to you as soon as available.

How will my order be delivered?

• In order for the items you order to arrive reliably and quickly, we partner with DPD, a partner with decades of parcel delivery experience.

• Orders outside Germany will be shipped in advance. Minimum order value is 250, - €. Delivery is ex works.

• Major orders are shipped by freight forwarders of our trust.

Is there a minimum order?

• Yes, the minimum order value is 100, - €.

When will my order be free shipping (within Germany)?

• For orders over 250, - € we will send free shipping.

• Up to 250, - € we charge a shipping fee of 6,50 €.

Complaints

I would like to complain about a product. How do I proceed?

• Please note that complaints can only be considered within 8 days of receipt of the goods.

• In the event of a complaint, please contact your responsible sales representative or info@birkmann.de.

• Returns are accepted only after telephone consultation and must be franked with sufficient postage.

• Unpaid or insufficiently franked items will not be accepted.

• In the case of legitimate complaints, a refund will be made.

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