FAQ

Payment

How can I pay?

Payment in our online shop can be made by credit card or PayPal.

Credit card (Visa, Mastercard)

We accept Visa and Mastercard credit cards, whereby your credit card will be charged upon

with the completion of the order.

Paypal

With a valid Paypal registration you can pay the invoice amount via the online provider

Paypal online provider.

My shop

Do I have to register for an order?

No, you do not have to register for an order in the Birkmann online shop. You can also place your

order as a "guest" without registration.

What are the benefits of registration?

If you set up a user account in our shop, you will be guided through the order process more quickly, you can enter several

you can save multiple shipping addresses, track your orders to date and create a wish list.

and create a wish list.

How do I change my details?

and save them again.

I can't log in, what now?

First check that you have entered the correct e-mail address. If you cannot remember your

If you cannot remember your password, click on "Forgotten password" and we will send you a new password by e-mail.

new password. You can then change this in "My user account".

Order & Delivery

Is there a minimum order value?

No, there is no minimum order value in the Birkmann online shop.

What does the traffic light in the product display mean?

This represents the availability of the desired products:

red = not in stock

yellow = only a small quantity available

green = available

Will my data be transferred securely?

You can visit our site as a "guest" without providing any personal details.

RBV Birkmann GmbH & Co. KG only stores access data without personal reference, e.g. the name of your

name of your internet service provider. This data is evaluated exclusively for the improvement of our

offer and do not permit any conclusion on your person.

Personal data is only collected if you provide it to us as part of your order or when opening a customer account.

order or when opening a customer account or registering for our newsletter.

voluntarily.

RBV Birkmann GmbH & Co. KG uses the data you provide without your separate consent exclusively for the

consent exclusively for the fulfilment and processing of your order. With complete

the contract and complete payment of the purchase price, your data will be blocked for further use and

use and deleted after expiry of the retention periods under tax and commercial law, unless you have

deleted, unless you have expressly consented to the further use of your data.

When registering for the newsletter, your e-mail address will be used for our own advertising purposes until you

unsubscribe from the newsletter. You can unsubscribe at any time.

How will my order be delivered?

To ensure that the items you order arrive reliably and quickly, we work with DHL - a

partner with decades of experience in parcel delivery.

How long is the delivery time?

The available items (green and yellow traffic lights) are ready for immediate dispatch. Here the delivery time is

2 - 3 days.

How high are the shipping costs?

If the order value is less than € 25.00, € 3.50 will be charged for postage/shipping in Germany.

For orders over € 25.00, shipping is free of charge.
If the order value is less than € 25.00, € 5.95 will be charged for postage/shipping in Austria.
For orders over € 25.00, shipping is free of charge.

Can I track the delivery?

When we ship an order with DHL, you will receive an automatic mail from us as soon as

the parcel has been handed over to DHL. In this mail there is a shipment code as a link. With

you can track your shipment with DHL by clicking on the link. If

you then follow the link, DHL will keep you up to date on where the parcel is. As soon as

the parcel status changes, DHL will update this automatically. Furthermore, you can of course

also see whether a delivery attempt has already been made.

Where is the parcel delivered to?

We deliver to the delivery address you specified when you placed your order. We only deliver to

addresses in Germany and Austria. Therefore, the contract is concluded in German and you will receive all the

documents in German.

The delivery does not match my order, what can I do?

Please excuse our oversight. It may happen that the order is not delivered in full or that you

or you receive an item that you did not order. In this case you can

email address.

Return

How can I cancel my order?

Consumers have the right to cancel this contract within fourteen days without giving any reason.

cancel this contract. The cancellation period is fourteen days from the day on which you or a third party other than the

or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of revocation, you must send us

RBV Birkmann GmbH & Co. KG

Hegelstrasse 15

33790 Halle ( Westphalia )

Tel. +49 (0) 5201 - 66 169 29

E-mail address: kundenservice@birkmann.de

of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or e-mail).

of your decision to revoke this contract. To comply with the revocation period, it is sufficient,

that you send the notification of the exercise of the right of revocation before the expiry of the

before the expiry of the revocation period. The legal details of the right of revocation can be found in our GTC in the section

"Right of withdrawal".

Which items can I return and how?

You can return your contractual declaration within 14 days without giving reasons in text form (e.g. letter, e-mail).

(e.g. letter, e-mail) or - if the item is handed over to you before the deadline - also by returning the item.

by returning the goods. The period begins after receipt of this instruction in text form,

but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery).

goods not before receipt of the first partial delivery) and also not before fulfilment of our

information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB (Introductory Act to the German Civil Code) and

our obligations pursuant to Section 312g Paragraph 1 Sentence 1 BGB in conjunction with Article 246 Section 3 EGBGB. For

The revocation period shall be deemed to have been observed if the revocation or the goods are dispatched in good time. The

revocation is to be addressed to:

RBV Birkmann GmbH & Co. KG

Hegelstrasse 15

33790 Halle ( Westphalia )

Tel. +49 (0) 5201 - 66 169 29

E-mail address: kundenservice@birkmann.de

Items that can be sent as a parcel are to be returned at our expense and risk.

In this case it would be nice if you use the return label included in the package. Please

the label with which the order was sent, make sure that it is completely covered and thus

that it is completely covered and therefore no longer visible. If the return slip and/or sticker

sticker is lost, or if no printer is available or assistance is needed, please contact us at the following number

please contact us at the following e-mail address kundenservice@birkmann.de.

Please note that food cannot be returned.

Who pays the return costs?

Items that can be sent by parcel post must be returned at our expense and risk.

In this case, it would be nice if you use the return label included in the package.

How is the purchase price refunded?

As soon as we receive your return, it will be checked and a credit note will be issued. Depending on the

payment option you chose when making your purchase, the amount will be credited to your credit card or Paypal account.

account.

Who do I contact with questions?

If you have any general questions, please feel free to contact kundenservice@birkmann.de at any time.

If you have any questions regarding data protection (collection, processing or use of personal data, for

information, correction, blocking or deletion of data as well as revocation of given

consent), please use the following e-mail address: datenschutz@birkmann.de